Vettalk Workshops + Communication Sessions
On-line and In-Person

Communication Mastery

Self Awareness - Who Am I

Other Awareness - Who Are They

Celebrating The Wins - L6

De-escalation Techniques

Win/Win Outcomes – The Art of Negotiation

The Art of Active Listening

The Power of Words, Tone, and Body – The 55/38/7 Rule

Influential Leadership

Pet Parent Education and Preparation

The 3 C’s of Supportive Conversations

Conflict Mastery

Resolving Unhealthy Conflict

Empowering Healthy Conflict

Unconditional Curiosity

Pricing Mediation – Value Added Conversations

Change Management mastery

3 Seasons of Change

Delivering Bad News

Negotiating For A Change

Tricky Triage Conversations

customized focus groups

Customized focus group sessions (Doctor, Tech, and CSR) that address specifically identified communication challenges, problem solve real time upcoming situations as well as explore and reverse engineer past situations.

connecting conversations

Live online check-in and continuing education sessions. An opportunity to celebrate the wins, share best practices and increase communication mastery.

I would love to explore how I could help you. Please send me an email and we can set up a complimentary Zoom call at your convenience.

Michael Walker QMed WFA
michael@capstonecoaching.ca