This Privacy Policy provides information about how Capstone Coaching collects, uses, stores and shares information about viewers and users of our website located at www.capstonecoaching.ca
Why do we collect and use personal information?
Capstone Coaching will collect and use only the personal information necessary to achieve the following purposes:
To deliver publications that have been subscribed to or requested;
To determine eligibility of recipients to receive information or notification from Capstone Coaching (based on past event attendance, product purchase, or resource use);
To provide and to communicate information about Capstone Coaching products and services;
To develop and to market products and services tailored to the interests of Capstone Coaching contacts and the purchasers of Capstone Coaching products and services;
To update the contact information in Capstone Coaching database;
For internal statistical purposes
What personal information do we collect and use?
Capstone Coaching collects and uses personal information about clients and contacts that purchase Capstone Coaching products and services, attend Capstone Coaching workshops or presentations, access our website resources, or request Capstone Coaching publications via e-mail or in print.
How do we collect personal information?
We collect personal information directly from individuals. For example:
If you have subscribed to join our mailing list or receive Capstone Coaching publications via e-mail or in print, you may have provided Capstone Coaching with personal information like your address, etc.
If you have attended an event organized by Capstone Coaching, you might have provided us with personal information and/or credit card data.
If you have completed a feedback form at an event organized by Capstone Coaching, you might have provided us with personal information like your address, comments and observations on the event.
If you have purchased a Capstone Coaching product or purchased an online workshop, you provided us with personal contact information such as your name and address. We might also have collected credit card information if you chose to pay for the product or service by this method.
If you have completed a diagnostic, requested a resource or filled in a form on our website, the information contained may have been retained.
If you have interacted with a Capstone Coaching presence on third-party social media sites such as Facebook, LinkedIn, and Twitter, your correspondence may be retained.
If you have corresponded with Capstone Coaching, your correspondence may be retained. Do we disclose personal information?
We keep all of the personal information we collect strictly confidential. We will not sell or exchange your e-mail address or personal information to third parties without your permission, except as specified in this Privacy Policy.
We may share Personal Information with our service providers (e.g. website hosting providers, eCommerce software providers, payment processors, email service providers, shippers, third party marketing platforms, advertising networks, and IT providers) as reasonably needed for them to provide the relevant services to us. Our servers and service providers may be located in Canada and outside of Canada and accordingly your Personal Information may be available to government or other agencies pursuant to the laws of the relevant jurisdictions.
E-mail messages and our web site contain a link or form to allow you the opportunity to have your name removed from our mailing list. If you are unsure of your current mailing list status or want to change your status, please contact us and we will make the change.
How accurate is the personal information held by Capstone Coaching?
We make every reasonable effort to ensure the accuracy of your personal information so that we can correctly fulfill the purpose for which it was collected. Your personal information is subject to change so please advise us of any changes so that we can better meet your needs.
How do I access the personal information held by Capstone Coaching?
You may send a written request to the attention of the Privacy Officer at Capstone Coaching at 808 Bertrand Terrace, Peterborough, ON K9K 2T1 or to michael@capstonecoaching.ca to obtain the personal information held about you by Capstone Coaching. Within a reasonable timeframe, Capstone Coaching will then advise you in writing whether it has such personal information and the nature of this information. You may challenge the accuracy and completeness of the personal information that is maintained by Capstone Coaching. Capstone Coaching will amend personal information when an individual successfully demonstrates inaccuracy or incompleteness.
How is the personal information kept safe?
Capstone Coaching makes every reasonable effort to protect your personal information by implementing security safeguards against loss or theft, as well as unauthorized access, use, or modification. Only a limited number of staff have access to such sensitive information as credit card numbers. Database records are password protected and encrypted. Capstone Coaching ensures that employees are aware of the importance of maintaining the confidentiality of personal information.
How long do we retain personal information?
Capstone Coaching keeps personal information as long as it is needed to fulfill the purposes identified above. When personal information is no longer required to fulfill the identified purposes, it will be safely and securely destroyed.
What if you have a question or concern about this Privacy Policy?
Please address any questions or concerns relating to this Privacy Policy to:
Privacy Officer
Capstone Coaching
808 Bertrand Terrace
Peterborough,
Ontario, K9J0E7